What areas are delivered to?
We provide delivery service in the Kingdom of Saudi Arabia and the Gulf countries.
Do I have to pay an additional fee for the delivery service or pay cash on delivery?
Yes, you will have to pay the shipping fee, and these fees will be paid to the shipping company upon receipt of your order
How can I contact the shipping company?
We will provide you with the shipment tracking number when processing the order or after completing the shipping procedures.
How can I track the status of my order?
When your order is shipped, we send the shipment details via a text message or e-mail, and this message contains the bill of lading number, which consists of a series of several numbers, or a tracking link, for example: 3992789952 .
I have not received the order yet, and the period has exceeded the specified delivery period, what should I do?
You can email us via [email protected] or call us via the following mobile number 0505509782
What should I do if the product I received is damaged or defective?
The Bloom Roastry team takes great care in packaging the products requested by customers, but in the event that the product reaches you in a damaged condition, please inform us immediately via the contact us page. You can also email us via [email protected] or call us via the following mobile number 0505509782
Shipping companies
SMSA EXPRESS, DHL EXPRESS
In the event that the customer refuses or does not receive the shipment by companies!
In the event that the shipment is returned by a reverse process, the costs of the reverse process will be borne by the customer in the event that he is required to return the shipment, in addition to the new shipping fees together.
Shipping rates and details
We ship products to our customers through SMSA at the following rates:
- 25 including VAT inside Madinah and delivery within 48 hours.
- 29 including value added, inside Saudi Arabia and delivered within 3-5 working days.
- 120 Saudi riyals outside the Kingdom (Gulf countries) and delivery within 7-9 working days.
